Key Responsibilities:
Provide on-site support for IT equipment (desktops, laptops, printers, conference equipment, etc.)
Perform basic troubleshooting, installation, and maintenance tasks
Coordinate with remote IT teams for escalations and updates
Assist with hardware moves, setups, and replacements
Ensure proper documentation of tasks and issue resolutions
Support scheduled activities such as patching, backups, and inventory audits
Maintain a professional demeanor in a client-facing environment