Sorting Operation Manager

About Cainiao Group

Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.

Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.

Responsibilities

• Management of sorting operations, including operational plans, sorting capacity, personnel planning, etc.
• Planning of daily and weekly operations based on parcel projections and delivery partner capacity.
• Coordination with internal teams: Linehaul, Delivery, Commercial, Quality, Projects, etc.
• Monitoring and control of operating costs and material consumption.
• Control of quality indicators and customer satisfaction.
• Coordination with quality team for daily and weekly monitoring of quality indicators.

Qualifications

• 5 years in a similar position.
• Fluent written and spoken English.
• Pack Office: Excel, Word, PowerPoint.
• Experience with WMS
• KPI management and results orientation.
• Reporting and root cause analysis.

Proven skills

• Operations management and multidisciplinary teams.
• Leadership of local and associated teams.
• Cost management.
• Internal and external communication.