Delivery Station Manager

Key Responsibilities

• Oversee day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
• Lead, motivate and manage a high-performing team through effective recruitment, training, and performance management.
• Conduct daily team briefings to align staff with targets and reinforce company values.
• Ensure adequate staffing and resource levels to meet changing operational demands.
• Promote a positive and collaborative workplace culture focused on accountability and development.
• Monitor operational KPIs and implement improvements to drive efficiency and customer satisfaction.
• Resolve service issues promptly to ensure smooth delivery operations.
• Maintain compliance with all safety, security, and quality standards.
• Work cross-functionally with transport, HR, and customer service teams to support business goals.

What We’re Looking For

• Experience in Logistics, Operations Management, Business, or related discipline.
• 3+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
• Strong communication and coaching skills.
• Data-driven mindset with experience using KPIs to guide decisions.
• Proficient in logistics systems and Microsoft Office tools.

Desirable Experience

• Background in e-commerce, courier, or delivery service operations.
• Familiarity with delivery management platforms and routing optimisation tools.