Client Service Representative (Italian + English speak…

Client Service Representative (English + Italian speaker)

Sophia Antipolis, France

Full Time, Hybrid (3 days in the office)

We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry.

As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services.

Some of the tasks you will be responsible for:

• Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
• Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes and new product offerings.
• Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.

What technical skills, experience, and qualifications do you need?

• Must be fluent in both English and Italian.
• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment

Why work with CSC?

We’re always looking ahead, finding ways to improve and anticipate the future needs of our clients. Curiosity fuels our innovation, and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. Our more than 8,000 colleagues around the globe are empowered to bring the right solutions to market to meet client demand.

· CSC is a great place to work with smart and dedicated people. We’ve been voted a Top Workplace every year since 2006 and are a National Top Workplace in the U.S. for the second consecutive year and Best Place to Work in India.

· We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.

· Employees are eligible for an annual success-sharing bonus or commission plans based on role and individual performance.

· CSC offers excellent benefits, including medical, dental, and life insurance, flexible spending and health savings accounts.

· Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.

· We offer flexible schedules and remote options for available positions. It’s an exciting time for us in terms of growth and expansion.

· We strive to boost the power of our diversity by ensuring that all our colleagues feel a sense of belonging. Our Strategic Equality Alliance fosters a culture of inclusion regardless of race, ethnicity, religion, gender identity, or sexual orientation. It provides networking, learning, and development opportunities through our employee resource groups.

· CSC Gives Back, our philanthropic program, is committed to making the communities in which we live and work better off tomorrow than they are today.

About us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.