VIP Customer Support Agent

About Northreach

Northreach is a specialist recruitment partner connecting top talent to innovation-driven businesses across fintech, digital, and consumer technology sectors. We pride ourselves on delivering a high-touch, professional recruitment experience to both clients and candidates.

About the Role

We’re partnering with a leading global mobile device manufacturer to hire a VIP Customer Support Agent based in Paris. In this highly visible role, you'll provide dedicated technical support to high-profile and VIP clients, ensuring a seamless and premium experience across both phone and email channels.

You’ll be part of a specialized support team, solving complex technical issues and ensuring every interaction reflects the quality of the brand.

What You’ll Be Doing

• Deliver white-glove support to VIP customers, focusing on smartphones and connected electronic devices
• Troubleshoot hardware and software issues related to mobile OS, connectivity, app performance, and device settings
• Respond to escalated issues with urgency, professionalism, and empathy
• Collaborate with internal teams to ensure fast and accurate resolution of technical problems
• Maintain detailed logs of support interactions and contribute to service improvement efforts

What We’re Looking For

• Strong interest in mobile technology, consumer electronics, or smartphones
• Excellent communication skills — fluent French (spoken and written) is essential
• Proven customer-first mindset with a calm, solution-oriented approach
• Previous experience in technical support or service desk environments is a strong advantage
• Ability to work onsite in central Paris as part of a close-knit, high-performing team
• Diploma or higher education required

Why Join?

• Work for a household-name global tech brand
• Provide premium service to VIP clients who expect the best
• Grow your technical and client service skills in a fast-paced, tech-driven environment
• Join a team that values quality, precision, and a human approach to support