Customer success & community lead

📍 Paris (Hybrid work) | Full-Time | Starting ASAP

🚀 ABOUT US

We’re building the next-generation dating experience using AI to bring back dating as it once was: simple, human, magical.

Our app is live in Australia, showing incredible traction. The next step? Scaling globally.

Founded in Paris in 2023 by serial entrepreneurs — including Ludovic Huraux (founder of Attractive World & Shapr, early investor in Hugging Face) — We raised €5M in pre-seed funding, backed by leading VC firms from Europe and the US.

🧭 YOUR MISSION

As Lead Operations Manager, you’ll be the owner of Operations — from manual execution of Customer support tasks to process automation and ops strategic vision.

This role is for a builder. A hands-on operator who thrives in early-stage chaos, loves to automate processes, and is ambitious to structure a scalable ops machine that will power the next generation of dating.

In the first months, you’ll roll up your sleeves and dive into day-to-day operations, while progressively structuring and optimizing the systems and tools that will help us scale.

Long-term, this role could evolve into a Head of Operations position with a team under your lead and cross-functional impact across product, tech, and growth.

🛠️ WHAT YOU'LL BE DOING

As Lead Operations Manager, you’ll own and scale all of our core operations.

Your mission: ensure our users have a seamless, intentional, and delightful experience — from first contact to first date.

Your responsibilities will be structured across four key pillars:

1. Customer Operations

You’ll be the backbone of our user experience, ensuring that every customer touchpoint reflects care, clarity, and quality.

• Respond to user inquiries through our contact channels (currently: email, appstore reviews, social media), with a high pace and tremendous empathy
• Define and continuously refine our tone of voice and communication guidelines for customer interactions
• Set and monitor clear KPIs around support quality, response time, and satisfaction
• Design and implement automation workflows to scale support (Zendesk, templates, help center, etc.)
• Identify recurring questions and pain points to inform product improvements
• Build the foundations of a support system that can scale to millions of users around the world

2. User moderation & in-app community management

You’ll ensure we stay a safe, trusted, and intentional space, starting from who we let in.

• Assist our current team with the user approval process (manual review and criteria alignment)
• Structure and automate moderation workflows to reduce manual overhead and response times
• Improve the waitlist and onboarding experience for new users to feel welcomed and guided
• Maintain the quality of the community by implementing checks and standards that protect safety and intent
• Define and evolve moderation guidelines that support diversity, inclusion, and user well-being

3. Venue Booking & Relationship Management

Our app experience culminates in real-life dates. You’ll be the orchestrator of the venue side of the magic.

• Curation: Maintain and grow a selective database of top-tier venues for our dates
• Partnerships: Build relationships & respond to inquiries of our selected venue owners & managers.
• Logistics: Streamline and automate the venue booking process to make date coordination fast and scalable.
• Collaborate with product & tech to integrate venue systems and feedback loops into the app experience

4. Privacy & Safety

Creating a trusted, respectful environment is at the heart of our mission.

• Monitor for suspicious activity or behaviors, and escalate when needed.
• Work closely with our moderation team to flag and resolve safety concerns quickly and empathetically.
• Implement safety-first practices for dates — including venue reliability, support access, and user verification.

🧑‍🚀 ABOUT YOU

The ideal profile would have 4–6 years of experience in operations and customer support, ideally in early-stage start-ups. We love people with an entrepreneurial mindset.

Must-Haves

• Hands-on, proactive, and 0→1 mindset
• Structured and process-oriented
• Comfortable with juggling strategy and execution
• Curious, flexible, and comfortable with ambiguity
• Empathetic — you think about users, teammates, and partners with care
• Fluent in English

Nice-to-Haves

• Tech skills (coding, SQL, or basic scripting)
• Past experience in tech startups or marketplaces
• Passionate about AI and automation
• Native English speaker (ideal but not required)

💸 WHAT'S IN IT FOR YOU?

• Play a pivotal role in a company with tremendous opportunities for growth.
• Equity available – we want this to be your company, too
• The opportunity to shape the voice of a product that’s making a tangible impact on people’s lives.

🤝 WHY WORK WITH US?

• To collaborate with a team of seasoned and passionate entrepreneurs.
• A life time opportunity to be part of the early members of a super ambitious project.
• To change forever the way people meet and find love.