Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
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Position: Digital Success Manager
Duration: Full Time Contract (12 Months)
Location: France (Remote)
We are seeking a Digital Success Manager (DSM) to provide ongoing training and operational support to our SkillsBuild partner organizations during the onboarding, activation, implementation and growth of the program.
Work with the regional team to support the SkillsBuild Implementation Manager (IM) and the local Corporate Social Responsibility Managers (CSRMs) to drive SkillsBuild program delivery and implementation plan execution to meet partner and country targets.
Deliver ongoing training and operational support to our Program Partners during: onboarding, activation, implementation and growth of the SkillsBuild program. Partner operational support includes platform demos, learner engagement interventions, community activities and webinars to ensure their SkillsBuild program success.
Help the partner to identify appropriate key competencies, training and activities needed to activate and engage their learners and meet their program impact needs aligned with Implementation Plan.
Support the partners and CSR Managers with SkillsBuild marketing and communications campaigns.
Play an active role in the global SkillsBuild team and community of DSMs who regularly meet to support each other with questions, enablement and sharing best practice.
Experienced in teaching or training delivery (mainly online) and creating learning/skills development plans.
Experienced in providing operational support and troubleshooting.
Experience of delivering digital (online) learning platforms.
A sound knowledge of new technology fields such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields.
Familiar with the challenges of digital upskilling for employment, job markets and the regional job market demand.
A general understanding of academic establishments, non-profit enterprises, NGOs and training providers, especially those focused on employment and upskilling.
Strong communication skills (verbal and written), confidence to present to senior figures and to deliver training for all.
Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
DSMs receive regular training on the SkillsBuild platform, program and portfolio and receive ongoing support from Corporate Social Responsibility (CSR) specialists. Individuals who would like to enhance their careers and are interested in employment, CSR and digital ecosystem development are strongly encouraged to apply.