Aftersales Manager

As the Aftersales Manager in Huawei Flagship Store Paris Opéra, you should:

• Clarify organizational objectives and be responsible for the overall operation and business performance of service stores;
• Arrange the work of each position in the store, and develop the shift plan and performance objectives;
• Organize regular meetings to analyze problems in stores, develop improvement solutions, and effectively implement it;
• Communication and coordination: Be able to accurately obtain consumer requirements, have complex complaint handling skills, and be able to summarize cases and teach them to colleagues.

Main Responsibilities:

• Preside over daily operations and financial management of service centers to ensure normal operations and financial performance of the service centers;
• Analyze consumer requirements, solve consumers' problems at a time, and ensure consumer satisfaction;
• Preside over service center meetings and achieve operations and financial management indicators;
• Make decisions on work disputes of employees in a timely manner;
• Correctly use and maintain equipment and facilities in service centers;
• Implement corporate policies and requirements, provide standard services, and maintain the brand image;
• Provide constructive suggestions on development based on consumer requirements and actual situations;
• Cultivate and discover talent, and recommend potential talent to Huawei;
• Ensure the legality of financial management activities, and the safety and legal rights and interests of employees.

Requirements:

Business expert:

• Policy publicity and interpretation capabilities;
• Personnel coordination and on-site response capabilities;
• Problem analysis, identification, and solving capabilities;
• Meeting organizing capability;
• Service handling, repair, and spare parts management capabilities;
• Security risk identification and emergency response capabilities;
• Business risk identification and control capabilities.

Financial management expert:

• Financial analysis and management capabilities;
• Sales capability;
• Traffic attraction capability;
• Business deployment capability.

Team Leader:

• Personnel selection capability;
• Capability to cultivate new employees and key talent;
• Capability to objectively and impartially evaluate performance;
• Capability to create an organizational climate and retain employees.

Experience:

• Must have at least 2 years of management experience in the service sector;
• Strong communication, coordination, problem solving and team management skills;
• Must possess at least a Bachelor’s Degree, Diploma or Professional Degree in Engineering (Electronic), Telecommunication/ Business / Management or equivalent;
• Good service awareness, team spirit and able to work under pressure.

Language：

Fluent in Chinese, French and English, both written and spoken.

Contract Type: Temporary employment contract (Contrat intérimaire)

Location: 9 Bd des Capucines, 75002 Paris