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POSTULER

Emplacement

Francescas
47600
Nouvelle-Aquitaine
France

Contrat

À plein temps, Durée indéterminée

Date de publication:

2025-06-16

Online to:

2025-08-15
EUR 20.00 HOUR

GUEST EXPERIENCE COORDINATOR (H/F)

Presentation of the company A shipping company based in Wallis and Futuna in the South Pacific, UVEA MARINE SERVICES (UMS) has been recruiting for the French Company PONANT for some twenty years. A leader in polar expeditions, respectful of the environment and an expert in luxury cruises, PONANT pays particular attention to the outfitting of its ships. JOIN OUR COMMANDANT CHARCOT Job Description ~ Ensure that PONANT components which make the cruise unique are delivered by the teams = Coordinates efforts among different teams, communicates information, schedules events, and federates the progress of initiatives to achieve specific goals. ~ Be a privileged contact for guests i n order to glean feedback from them or to assist with their needs or questions. M ain Tasks Collaboration & Guest Communication: Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, food and beverage, front desk). Act as the liaison between guests and ship crew, addressing inquiries, feedback, and special requests. Develop materials and ensure accurate distribution of information through the PONANT App and other channels. Problem Resolution & Quality Standards: Identify guest complaints, propose solutions, and follow up on corrective actions with the Hotel Manager. Analyze guest feedback through surveys and comments to uphold PONANT quality standards. Initiate proactive measures to prevent non-conformities and ensure compliance with charters and operational requirements. Personalization & Experience Coordination: Promote onboard services and local offerings, using storytelling to enhance guest experiences. Coordinate special requests (VIP services, celebrations, solo traveler needs) with the appropriate departments. Participate in entertainment activities and public relations events, including welcome cocktails and guest dinners, alongside the Cruise Director. Program & Excursion Support: Assist the Cruise Director in organizing daily programming, lectures, and information events. Accompany guests on shore excursions, assisting guides and ensuring adherence to schedules. Collaborate with hotel services to confirm dietary requirements and room preparations for special requests. Profile Minimum 3 years of experiences in the Palace/ 5* hotel or luxury tourism industry Knowledge of luxury service standards Softskills: dynamic, organized,adaptable, interpersonal skills Autonomous and proactive profile NATIVE ENGLISH SPEAKER CHINESE SPEAKER Working proficiency in French and/or Spanish is a plus. Our opportunities are open to everyone. The principles of non-discrimination and equal treatment are part of our values.

POSTULER

GUEST EXPERIENCE COORDINATOR (H/F)

Emplacement

Contrat

Date de publication:

Online to:

GUEST EXPERIENCE COORDINATOR (H/F)

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