Trainings & Communications Internship

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

Where will you be in the organization?

The division

Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

The department / team

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed by ~150 team members, mandated to design, implement, deploy and operate globally shared products linked to identity & access management domain for:

• Employees working for AXA
• Users/partners working for AXA business,
• Customer users of AXA

In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

Currently transformed thanks to major IT transformation programs, we aim to become leader on the market in terms of practices and technologies.

About the job

Job purpose

As a Trainings & Communications Intern, your main objective is to assist Product Teams, People Managers, Department Office Teams (Product Adoption & Engagement teams) by working very closey with our Communication & Event Officer and UX Designer on Trainings & Communications topics:

• Follow the execution of our Training Strategy, and continually improve it (e.g. identifying new training contents, creation of new contents)
• Define communication guidelines & toolkits to support project & product teams in creation of communication and training materials

You will play a pivotal role in fostering a culture of learning and development in one of the AXA Group Operations’ departments, making a significant impact on the company.

Main missions

Your responsibilities include:

• Manage the training strategy and coordinate its execution:
• Update regularly training strategy when required and requested
• Monitor and report on the progress and effectiveness of learning and development programs
• Define, Prepare & Execute Communication Plans, depending on the population, user persona and training contents
• Coordinate the department’s budget on trainings
• Coordination with People Managers, team members to follow training objectives
• Scope, coordinate SMEs (Subject Matter Experts) by organizing and facilitating workshops and create new engaging and effective training contents, according to the training strategy
• Organize and facilitate training sessions
• Improve and foster communication & learning culture within product & project teams
• Maintain up-to-date department’s communication & training plans, incl. Editorial agendas
• Work closely with our UX Designer to develop new communication and training templates
• Define and maintain up-to-date communication toolkits & guidelines, including story telling, user stories, etc.
• Train & coach regularly project & product teams in these toolkits and guidelines
• Prepare and publish regularly product & project news, communication & training contents
• Foster continual improvement mindset in communications & trainings activities, by collecting regularly feedbacks and insights, and animating retrospective events

During this internship, you will develop key skills and expertise which will be valuable for your career on:

• Change Management (including Prosci methodology, trainings & communications)
• Project management
• Product management (including agile methodology)
• IT Operations and Service Management best practices
• Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, Klaxoon, etc.)
• Knowledge on identity solutions and cybersecurity
• Analytics capacity and business understanding
• Working in multi-cultural, complex, international and matrixial company

You will have also access to different e-learning platforms (e.g. LinkedIn Learning) to upskill yourself on this different

About you

We are looking for someone with the following experience and skills:

Experience

• Previous experience on Communication and/or Learning/Training experience

Technical skills

• Microsoft Office (O365, Outlook, PowerPoint, Excel File)
• ServiceNow, Jira and Confluence is a plus but not mandatory
• Details focused but always keeping the high-level picture to understand the purpose of his/her activities on the overall business objectives
• Familiar with change management methodologies (e.g. JIRA)
• Familiar with Agile framework and methodologies (Scrum, Less, etc.)
• Management of user community including driving problem calls, communicating progress on issues & actions

Soft skills / transversal skills

• Capacity to be autonomous and take lead/initiative to engage stakeholders and solve arising problems
• Rigorous, organized, excellent time management
• Problem solving, including solving business and technical challenges, critical thinking skills
• Ability to document requirements for both technical and end user teams
• Strong analytical skills and methodology
• Teamwork and leadership skills
• Ability to push ideas and solutions and projects end-to-end
• Skilled at working within a dynamic, team-oriented, collaborative environment.
• Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills, with ability to demonstrate empathy
• Ability to find creative solutions to meet or exceed business needs
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Self-motivated and directed.
• Fluent in English verbal and written, French is a plus
• Initiative mindset – always keen to propose new ideas / things to try
• Detail-oriented: skilled at identifying and resolving the root cause of problems (bugs, logic conflicts, technical constraints, etc.)

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.