Senior Engagement Manager-IT Services (Manufacturing D…

Role: Senior Engagement Manager- IT Services

Domain: Manufacturing

Purpose of the Role We are looking for a Senior Leader for our Client Services Group in France. The scope of this role covers entire Europe. Experience in serving clients in France and Europe in IT Services area is a must-have experience. Our focus is Services accounts; with specific focus on Manufacturing Industry.

Experience working with any one or more of these industry segments will be preferred. Provide client introductions, customer context to internal teams.

Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client.

Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan within the assigned account.

Knowledge: Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues.

Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills.

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