Non-Video Product Specialist (Alarm, Access Control, V…

About Company

Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities, both allow Hikvision’s customers the benefit of world-class products that are designed with cutting- edge technology. The outdoor and hunting product line ranges from sensors, modules to full- featured products.

Your Mission

• Responsible for technical support throughout the project lifecycle, including requirement analysis, technical communication, and solution design.
• Provide on-site support during installation and commissioning; troubleshoot technical issues and liaise with China HQ support and R&D teams.
• Conduct solution testing, compile test reports, and work with product managers on product introduction and promotion.
• Deliver technical training to regional colleagues and customers to enhance product knowledge and competency.
• Create and maintain technical documentation, including user guides, FAQs, and knowledge base content.
• Support the presales phase by participating in product promotion and solution design based on customer needs.

Your Profile

• Proven experience in technical support, solution design, or presales roles within the security industry (Alarm, Access Control, Video Intercom).
• Familiar with security system integration and protocols such as ONVIF, Wiegand, TCP/IP, RS485.
• Able to understand client pain points and provide scalable technical solutions.
• Able to manage multiple concurrent tasks in fast-paced environments (e.g., public tenders, large-scale rollouts).
• Knowledgeable about low-voltage and network-based security systems.
• Ability to translate technical concepts into simple language for non-technical stakeholders while maintaining technical clarity.

Requirements

• Background in Science, Technology, Engineering (e.g., Computer, Electronic Engineering, Automation).
• Strong communication skills with the ability to produce clear technical documentation.
• Fast learner with strong interest in new technologies.
• Excellent analytical and troubleshooting skills with attention to detail.
• Flexibility to work both on-site and in-office as needed.
• Strong collaboration skills across functions like Product, Sales, and R&D.
• Fluent in English and Chinese; proficiency in French is highly preferred.
• Willingness to travel frequently.
• Candidates with background in security, low-voltage systems, or smart building sectors are preferred.