City Manager

Are you a problem-solver with a passion for building teams and organisations? Are you motivated by leading talented and motivated people to disrupt the hospitality industry? Then we’d love to hear from you!

Piney is building the infrastructure behind the booming short-term rental economy. We provide tech-enabled cleaning and turnover services for property managers across Europe — ensuring that every guest walks into a spotless, well-stocked, professionally prepared space.

Our operations span multiple countries, including Greece, Cyprus, Portugal, and Spain — and now, we’re launching in Paris, one of Europe’s most exciting and dynamic rental markets. We already serve over 2,000 properties, complete more than 4,000 cleanings per month, and we’re growing fast, backed by top-tier investors.

At Piney, we don’t just offer a platform — we deliver the service. From cleaners and linen to amenities and tech dashboards, we handle it all. That means every detail, every guest experience, and every client relationship starts with operations on the ground.

If you’re entrepreneurial, hands-on, and excited to build the future of hospitality logistics in one of the world’s most visited cities — we’d love to meet you.

As City Manager in Paris, you’ll be leading Piney’s operations in one of Europe’s most high-potential markets from day one. This is a hands-on, high-impact role at the intersection of operations, logistics, and client success. Your mission? Launch and scale Piney’s presence in Paris — ensuring we deliver an exceptional experience to every guest and every property manager we work with.

You’ll be responsible for building and managing the local team of cleaners and freelancers, setting up operational processes, onboarding properties, and maintaining the quality and reliability Piney is known for. You’ll also work closely with HQ to bring local insights into our strategy and continuously improve how we operate. If you're resourceful, operationally sharp, and excited by the idea of scaling a service business from the ground up — this role offers the autonomy, responsibility, and growth path to match.

• Own Piney’s operations in Paris — from day-to-day service delivery to long-term growth and profitability
• Recruit, onboard, and manage a reliable network of cleaners, drivers, and freelancers
• Ensure service quality and consistency, conducting regular audits and solving issues on the ground
• Onboard new properties, working closely with HQ and clients to ensure smooth handovers and clean launches
• Manage inventory and logistics for linen, amenities, and supplies, in coordination with suppliers and partners
• Act as the local point of contact for clients, handling escalations and building strong relationships with property managers
• Optimize routes, schedules, and staffing to ensure on-time cleanings with minimal inefficiencies
• Work with HQ teams (Ops, Product, Support) to improve tools, processes, and service standards
• Track and report KPIs — including client satisfaction, cleaning performance, and cost efficiency
• Continuously improve local operations by identifying bottlenecks and proposing scalable solutions

• You’re entrepreneurial — you take ownership, move fast, and get things done without waiting for instructions
• You have experience in operations, logistics, hospitality, or field team management — preferably in a fast-paced, service-focused environment
• You’re a strong people manager, capable of recruiting, training, and motivating frontline teams
• You’re obsessed with quality and reliability — nothing slips through the cracks under your watch
• You’re highly organized, able to juggle multiple priorities while staying focused on execution
• You’re fluent in French and English, both written and spoken
• You’re comfortable using tools and tech platforms — and quick to learn new ones
• You’re a strong communicator, able to work well with both HQ teams and local freelancers
• You thrive in a startup environment — ambiguity doesn’t scare you, it energizes you
• You care deeply about customer satisfaction, and go the extra mile to deliver a great experience

Why you’ll love it here

• You’ll build something from the ground up in one of Europe’s most iconic cities, with full ownership of your market
• You’ll join a fast-growing startup backed by top investors, with real traction and a clear path to scale
• You’ll work with a sharp, no-BS team that values action, autonomy, and results over fluff
• You’ll have a direct impact on thousands of guest experiences and the success of our partners
• You’ll grow fast, with opportunities to lead, expand into new regions, and shape the future of operations at Piney

It would be a pleasure to have you aboard this incredible journey!