Emplacement

Paris
France
France

Contrat

À plein temps, Durée indéterminée

Date de publication:

2026-11-10

Online to:

2027-01-09
EUR 15.00 HOUR

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IT Operations Specialist

Alan
France
3 heures il y a

h3strongHealth can’t wait /strong. /h3p Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. /pp Alan exists to end the wait. /pp Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. /pp So we are building thestrong new standard in prevention insurance. /strongAlan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. /pp We are on an incredible journey to build a strongglobal leading company, with a /stronga rel="nofollow" stronguunique culture /u /strong /a. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached 800M+ in ARR. /pp Prevention as the new norm. That#39;s what we#39;re building with our team of 1000+ people. If it speaks to you: we#39;re hiring across France, Spain, Belgium, and Canada. And beyond. /ph3strongMission /strong /h3p Alan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil. /pp IT at Alan is more than just a helpdesk. Operations and support (#39;Run#39;) take roughly 60% of your time initially, while the rest goes toward owning project-based initiatives (#39;Build#39;) tailored to your experience level. brAs you ramp up alongside senior engineers, your focus will naturally shift toward more build-focused work with wider impact. /pp The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.br/ph3strongScope /strong /h3h3strong Support Oncall /strong /h3ul no-style="min-height:1.5em"lip Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers /p /lilip Triage, communicate to users during incidents, and escalate appropriately /p /lilip Document recurring issues and reduce ticket volume through self-service /p /li /ulh3strong Device lifecycle endpoint compliance /strong /h3ul no-style="min-height:1.5em"lip Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval /p /lilip Maintain role-based Kandji blueprints and least-privilege configurations /p /lilip Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence /p /lilip Own the physical side: laptop locker, hardware inventory, office equipment /p /lilip Take over day-to-day device operations as we bring them back in-house from our outsourced provider /p /li /ulh3strong Identity, access SaaS platforms /strong /h3ul no-style="min-height:1.5em"lip Own onboarding and offboarding end-to-end, across both automated and manually-managed tools /p /lilip Administer Google Workspace, SSO/SAML, licences and access reviews /p /lilip Manage day-to-day vendor relationships and procurement on your scope /p /li /ulh3strong️ Build /strong /h3ul no-style="min-height:1.5em"lip Own a build project end-to-end, with a more experienced engineer to pair with and learn from /p /lilip Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection /p /lilip Ship automation and self-service tooling that measurably reduces IT toil /p /li /ulh3strongMilestones /strong /h3p strongFirst 2 months /strong /pul no-style="min-height:1.5em"lip Join IT oncall rotation (helpdesk) with buddy/shadowing support /p /lilip Discover Alan#39;s processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home) /p /lilip Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning) /p /li /ulp strongFirst 6 months /strong /pul no-style="min-height:1.5em"lip Handle IT oncall shifts autonomously, solving most problems that do not require engineer input /p /lilip Own onboarding/offboarding workflows end-to-end /p /lilip Have wide knowledge of Alan#39;s processes, equipment, and tools /p /lilip Ship a first project /p /li /ulp strongFirst year /strong /pul no-style="min-height:1.5em"lip Be regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation) /p /lilip Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries /p /lilip Ship automation or self-service projects that measurably reduce IT toil, with limited guidance /p /lilip Lead small to medium IT projects end-to-end /p /li /ulp strong3 years /strong /pul no-style="min-height:1.5em"lip Fully autonomous on the User Experience Platform workstreams /p /lilip Lead medium to high-complexity IT projects end-to-end /p /lilip Mentor newer team members, reduce bus factor through documentation, automation and knowledge sharing /p /li /ulh3strongWhat we#39;re looking for /strong /h3p strongMust-have - Technical/hard skills: /strong /pul no-style="min-height:1.5em"lip strong1-3 years in IT operations /strong (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity access management (Google Workspace, SSO) /p /lilip strongOperational reflexes: /strong can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience /p /lilip strongAutomation AI appetite /strong: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated /p /lilip strongDocumentation mindset: /strong writes clear, structured documentation /p /lilip strongLearning velocity: /strong Picks up new tools and processes quickly. /p /li /ulp strongMust-have - Behavioral / soft skills: /strong /pul no-style="min-height:1.5em"lip strongWritten-First Communication: /strong Clear, effective written communicator who instinctively documents workflows, shares knowledge transparently, and thrives in an asynchronous work culture. /p /lilip strongEmpathetic Problem-Solving: /strong Balanced user-first service mindset with operational pragmatism—delighting colleagues while diagnosing root causes rather than applying band-aid fixes. /p /lilip strongAutonomous Growth: /strong Self-directed problem solver who takes early project ownership, learns rapidly alongside senior engineers, and actively seeks feedback to level up. /p /li /ulp strongNice-to-have skills / Bonus points if you have: /strong /pul no-style="min-height:1.5em"lip macOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment) /p /lilip Experience with Kandji specifically /p /lilip Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness /p /lilip SaaS vendor management and/or license administration /p /lilip Interest in automation and coding (even from college/school projects) /p /lilip Experience in a fast-growing, multi-country tech company /p /li /ulp strongLanguages: /strong Fluent French Professional English /ph3strong How we work /strong /h3p strongLocation: /strong You must be legally eligible to work from France. /ph3strong Important note: we hire people, not roles. /strong /h3p If you#39;re excited about this opportunity but don#39;t check every box, we#39;d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. /pp If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? /pp Remember, this is just a guide, not a checklist. We#39;ll be thrilled to receive your application! /pp Check out our a rel="nofollow" About Alan /a and a rel="nofollow" Career /a pages, as well as our a rel="nofollow" Medium /a, a rel="nofollow" blog /a and a rel="nofollow" Glassdoor page /a for more info. /ph3strongYou want to know more about Alan? /strong /h3p a rel="nofollow" Perks Benefits /a: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. /pp a rel="nofollow" A strong culture /a: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work /pp Compensation Range: 46K - 53K /pp h3Location /h3pParis, France /p /pp h3Employment Type /h3pFull time /p /pp h3Location Type /h3pHybrid /p /pp h3Department /h3pWork Environment /p /pp h3Compensation /h3ulli Level B0 - B1 46K – 53K • 18K – 27K Equity /li /ulp h3strongEquity and Salary /strong /h3p At Alan we offer an attractive Equity package on top of an above market-average base salary. The grids below are the latest as of today. Please note that only our potential final hiring offer will be binding. /ph3strong Guiding principles /strong /h3ul no-style="min-height:1.5em"lip At Alan, we don’t believe in “titles” to define levels. We have stronglevels /strong that make it clear your impact and what we expect from you. /p /lilip Your level will be defined during the hiring process through diverse technical exercises and shared in the event of a hiring offer (read more about this stronghere /strong). The level defines: /pul no-style="min-height:1.5em"lip the strongequity /strong: number of options at hiring /p /lilip the strongreference base salary /strongwhich is increased for each year of past professional experience. /p /li /ul /lilip Your salary depends both on how many years of professional experience you have and the level at which we make an offer. /p /li /ul /p /p

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IT Operations Specialist

Emplacement

Contrat

Date de publication:

Online to:

IT Operations Specialist

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