Technical Account Manager (FRANCE), Enterprise Support…

Technical Account Manager (FRANCE), Enterprise Support - EMEA-ISV

Job ID: 10531415 | AWS EMEA SARL (France Branch)

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customers who sell software solutions (often SaaS) built using AWS services) you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer's trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. As a TAM you'll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers' adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

• You’ll guide, consult, provide technical guidance, and advocate for the customer within AWS
• Ensure AWS environments remain operationally healthy and optimized in terms of cost complexity security performance and resiliency
• Develop trusting relationships with customers understanding both their business needs and technical challenges
• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents architectural cost / benefit trade-offs and risk management
• Consult with a range of stakeholders from developers through to C-suite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• You will proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life

See what the team say about their roles:

• https://www.youtube.com/watch?v=q45zIvD51Fg
• https://www.youtube.com/watch?v=0cmOkLArdwY
• https://www.youtube.com/watch?v=g9UjBBy0vEk

See our customer testimonials:

• https://aws.amazon.com/premiumsupport/plans/enterprise/

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing teams
• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, AI/ML, Big Data and Analytics, Security, Applications Development
• Customer obsessed
• Fluency in French and English

Preferred Qualifications

• Experience managing or influencing senior stakeholders in a commercial or client-facing context
• Experience in an operational role
• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
• Hands-on experience with AWS services and/or other cloud offerings
• Experience with SaaS, multitenant architectures and deployment automation is a plus

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.