Information Technology Specialist

Job Description – L1/L2 IT Support Technician

Position Details

• Role: L1/L2 IT Support Technician Onsite
• Primary Location: Genas, France
• Secondary Location: Mions France – once a week and as required
• Start Date: Immediate
• Contract Duration: Initial 3 months, with possible extension
• Working Hours: Monday to Friday, 9:00 AM – 5:00 PM

Role Overview

We are looking for an experienced L1/L2 IT Support Technician to provide onsite end-user support across the LFB Group locations in France.

The role will primarily focus on end-user support, PC provisioning and deployment, hardware refresh activities, and L1/L2 ITSM incident and service request management.

Key Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, peripherals, and hardware/software issues.
• Manage ITSM incidents and service requests within agreed SLA timelines.
• Perform PC/laptop imaging, provisioning, configuration, and deployment.
• Support PC lease refresh activities, including device replacement, refresh planning, user communication, handover, and asset updates.
• Troubleshoot Windows 10/11 desktop environments.
• Provide support for Microsoft Office and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Support standard business and end-user applications.
• Assist with user onboarding and offboarding, including device preparation and standard access-related requests.
• Perform basic network troubleshooting.
• Coordinate with internal IT teams for L2/L3 issues and escalations.
• Maintain accurate ticket updates, asset records, and technical documentation.
• Work independently while following established IT support and escalation procedures.

Required Skills & Experience

• Proven experience in L1/L2 IT support and End-User Computing.
• Strong hands-on knowledge of desktops, laptops, printers, peripherals, and basic networking.
• Experience with PC provisioning, imaging, deployment, asset management, and hardware refresh.
• Good knowledge of Windows 10/11.
• Working knowledge of Microsoft Office and Microsoft 365 applications.
• Familiarity with ITSM tools, incident management, and service request processes.
• Fluent/professional French is mandatory.
• Professional working proficiency in English.
• Strong communication and customer-service skills.
• Ability to travel between Genas and Mions as required.