Training Project Manager - Maternity Cover

About the job

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

In the Global Training team, part of the Marketing, Communications and Customer Value Creation department, the Training Project Manager is in charge of designing and providing the training tools that support our clients retail teams in various countries and environments such as luxury (LVMH brands, Kering brands etc.).

The Training Project Manager will join a team in development, with the objective to empower all our client’s sales associates to enhance the international shopping experience around the world and will reports to Global Blue’s Head of Global Training.

Your responsibilities include:

Every action has an impact. You will make a difference here if you are:

• Previous experience in Training, Sales in a Luxury or Tech environment or Digital marketing ideally.
• At least 3 years of experience in a training position.
• Strong project management and communication skills, with the ability to prioritize and manage multiple projects concurrently while keeping the team informed.
• Ability to work autonomously and collaboratively in a fast-paced environment.
• You are thorough, structured and straight to the point.
• You are creative, keen to share and pass on knowledge.
• You are agile and client oriented.
• You cultivate good relationships and are a true team player.

Key competencies to empower your journey. You'll drive towards success if you have:

• Fluency in written and spoken English (certification required).
• Being a native speaker of another language will be a plus.
• Master Microsoft Office Suite, especially Excel, PowerPoint and Forms.
• Comfortable with graphic design and digital learning tools such as Canva, PlayPlay, Figma, Articulate 360/Rise and Teach on Mars by LumApps.
• Basic knowledge of Salesforce.
• Knowledge of training platforms/LMS and experience managing e-learning deployment and content updates.
• Ability to monitor and analyze training KPIs, completion rates and reporting dashboards.
• Familiarity with Tax Free Shopping, payments, technology or luxury retail would be a plus.

Join our team

Join the Global Training team, part of the Marketing, Communications and Customer Value Creation department, with the objective to empower all our client’s sales associates to enhance the international shopping experience around the world.

• Remote and flexible working model.
• Learning about many digital tools.
• The opportunity to work on various topics and to discover more about technology & luxury industry.
• Be a part of an international team collaborating with more than 40 countries.
• Get insider information on the luxury world thanks to our unique data set.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment.

Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.

We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.