Cold Chain Warehouse Manager

Key Responsibilities

• Oversee the overall operation of the cold chain warehouse, ensuring safety, regulatory compliance, operational efficiency, and uninterrupted temperature control.
• Lead warehouse operational teams and supervisors, coordinating activities across inbound, temperature-controlled storage, inventory management, order preparation, and outbound operations.
• Ensure products are received, handled, stored, picked, and dispatched within the required temperature ranges and in accordance with internal procedures and applicable regulations.
• Monitor temperature-control systems, cold rooms, refrigerated equipment, alarms, and temperature records, and ensure prompt action in the event of any deviation.
• Ensure full traceability of products and manage temperature excursions, damaged goods, non-conformities, quarantine stock, and other operational exceptions.
• Manage workforce planning, shift scheduling, employee training, team development, and performance management.
• Monitor key warehouse KPIs, including inventory accuracy, productivity, quality, safety, temperature compliance, service level, and cost, and drive continuous improvement.
• Identify operational, quality, and safety risks and coordinate the response to incidents, equipment failures, temperature deviations, and emergency situations.
• Work closely with Transportation, Quality, QI/EHS, Supply Chain, Maintenance, and other departments to resolve cross-functional operational issues.
• Continuously improve warehouse layout, cold-storage capacity, operational processes, resource allocation, and standardised working practices.

About You

• 3–5 years of warehouse management experience, including hands-on experience in cold chain or temperature-controlled warehouse operations.
• Proven experience managing a large warehouse, operational teams, and multiple warehouse functions.
• Good knowledge of cold chain operations, temperature monitoring, product traceability, inventory control, and quality and safety requirements.
• Familiarity with applicable cold chain standards and regulations, such as HACCP and food safety requirements and/or GDP requirements for pharmaceutical products, depending on the business sector.
• Experience managing temperature deviations, product quarantine, non-conformities, and emergency situations.
• Strong capabilities in team leadership, data analysis, risk management, problem-solving, and cross-functional coordination.
• Working proficiency in English for day-to-day business communication.