Emplacement

Paris
France
France

Contrat

À plein temps, Durée indéterminée

Date de publication:

2026-09-17

Online to:

2026-11-16
EUR 15.00 HOUR

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Seasonal Client Service Advisor F/M - Fluent In German & English

Stone Island
France
1 jour il y a

The Moncler Group is looking for Client Service Advisors bilingual in German and English to join our dynamic EMEA Client Service team based in Paris for a CDD starting from October 2026 up until December 2026.Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler and Stone Island clients.Job description :Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through serviceAssist clients during e-commerce sales with also the ability of cross/upsellingAccurately track client details and requests using CRM systemsManage directly high-priority and escalated cases as well as relationships with top clientsUnderstand Moncler Group clients’ needs, experiences and interests in order to improve the client experienceServe as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectationsRequirements:Fluency and sophistication in English & German is a must haveFluency and sophistication in at least another European language such as Italian is considered a real plusPrevious first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industryNatural flair for dealing with people, empathy and intuitionProficient with the use of IT systems, both customer service ticketing systems and CRM and windows packagesAction-oriented and drive for results, excellent team playerExperience with e-commerce back-office activities and/or fraud checks is considered a plus.Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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