About the RoleAs part of the AMINA MUADDI E-Business team, you will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations.You will help manage the website, support the customer care team in Milan and assist on CRM topics. The internship has a strong focus on international development (translations and new markets) and omnichannel coordination with retail teams.You will work closely with different teams to ensure smooth operations and a consistent customer experience across all markets.Key MissionsInternationalization & Content· Support the rollout of new markets· Manage and update website translations (product pages, content)· Ensure consistency across all localized versions of the websiteE-commerce Front Operations· Assist with product and content updates on Shopify· Support catalog checks (SKU, basic data, stock visibility)· Monitor the website and report issuesCustomer Care & Back-Office Operations· Support daily customer care tasks (returns, exchnage, tracking, refunds) using tools such as Shopify, Gorgias, Baback and Global-e· Assist the Milan-based customer care team with their inquiriesOmnichannel & Retail Coordination· Support the development of omnichannel services with retail teams· Help align processes between stores and e-commerce (returns, stock, customer journey)CRM & Digital Support· Assist in preparing newsletters via Klaviyo· Support basic campaign follow-up· Help maintain CRM dataReporting & Data· Assist in updating reports (sales, operations, customer insights)· Support basic analysisWho You AreStudent in business, digital or marketingFluent in French and English, Italian is a plusStrong interest in fashion and techOrganized and detail-orientedComfortable with Excel and digital toolsHands-on and reliableAble to work in a fast-paced environment