Digital commerce & Omnichannel Intern (6-month intersh…

About the Role

As part of the AMINA MUADDI E-Business team, you will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations.

You will help manage the website, support the customer care team in Milan and assist on CRM topics. The internship has a strong focus on international development (translations and new markets) and omnichannel coordination with retail teams.

You will work closely with different teams to ensure smooth operations and a consistent customer experience across all markets.

Key Missions

Internationalization & Content

· Support the rollout of new markets

· Manage and update website translations (product pages, content)

· Ensure consistency across all localized versions of the website

E-commerce Front Operations

· Assist with product and content updates on Shopify

· Support catalog checks (SKU, basic data, stock visibility)

· Monitor the website and report issues

Customer Care & Back-Office Operations

· Support daily customer care tasks (returns, exchnage, tracking, refunds) using tools such as Shopify, Gorgias, Baback and Global-e

· Assist the Milan-based customer care team with their inquiries

Omnichannel & Retail Coordination

· Support the development of omnichannel services with retail teams

· Help align processes between stores and e-commerce (returns, stock, customer journey)

CRM & Digital Support

· Assist in preparing newsletters via Klaviyo

· Support basic campaign follow-up

· Help maintain CRM data

Reporting & Data

· Assist in updating reports (sales, operations, customer insights)

· Support basic analysis

Who You Are

Student in business, digital or marketing

Fluent in French and English, Italian is a plus

Strong interest in fashion and tech

Organized and detail-oriented

Comfortable with Excel and digital tools

Hands-on and reliable

Able to work in a fast-paced environment