Customer Service & Admin Specialist OWAY

CUSTOMER SERVICE & ADMIN SPECIALIST – OWAY FRANCE

🌿 WHO WE ARE

OWAY is the only PROFESSIONAL AGRICOSMETIC BRAND with the goal of creating the first global network of entirely PLASTIC-FREE salons and spas.

Since 1948, OWAY is a family-owned global manufacturer of professional products for hair, face, and body.

At OWAY, EVERYTHING COMES FROM THE EARTH and is CREATED BY HUMANS.

🌿 JOIN OUR TEAM

We are looking for a Customer Service & Administration Specialist to join our team and support the smooth management of customer relations, order processing, and administrative/financial activities. This role is key in ensuring an excellent customer experience while maintaining accurate internal processes and strong coordination between customers, internal departments, and international stakeholders.

🌿 THE ROLE

Customer Service & Administration

• Manage customer inquiries via phone and email in a professional and timely manner
• Enter, verify, and monitor orders and customer data in company systems (e.g. SAP)
• Support the preparation of quotations, product sheets, and promotional materials
• Handle and track customer complaints and non-conformities
• Liaise with headquarters to align on product availability, promotions, and commercial policies
• Update customer records and prepare basic reports on sales and service performance
• Manage administrative activities and invoicing processes related to salons
• Collaborate with HR on administrative support tasks

Finance Support

• Prepare and issue invoices
• Extract and monitor key data and invoices from SAP upon request
• Support customers via phone for invoicing, payments, complaints, and disputes (excluding legal matters)
• Share relevant financial information with the sales team
• Monitor scheduled customer payments and follow-ups
• Reconciliation of client’s statements of accounts liasing with HQ and/or local consultants

Customer Support

• Ensure high-quality support by managing customer requests via phone and email

🌿 REQUIREMENTS

• Fluency in French and English
• Strong organizational skills and attention to detail
• Excellent communication skills (written and spoken)
• Ability to manage multiple tasks in a dynamic environment
• Confidence in using administrative systems (SAP or similar is a plus)
• A proactive, problem-solving mindset
• Team spirit and customer-oriented attitude