Senior Professional Services Consultant

Sr. Professional Services Consultant

Accelerate Performance.

About CAI Software

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Business Units and the Markets We Serve

This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably.

About the Role

• CAI is seeking a Professional Services Consultant to join our EMEA team. This is a remote position, and the successful candidate may be based anywhere in the UK, France, Belgium, the Netherlands or Germany.
• We're looking for a motivated, ambitious professional who is comfortable with occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East to provide implementation support and consultancy.

What You'll Do

• Lead individual implementation, upgrade and installation projects to a successful conclusion, in accordance with CAI's methodology
• Provide post-go-live support and ongoing consultancy to our customer base
• Partner with colleagues across all business areas to ensure an excellent customer experience
• Mentor and provide application training to colleagues and new hires
• Maintain a high standard of personal administration
• Participate in team-based activities
• Provide regular status and activity reports according to company practice
• Learn CAI's products in order to deliver training and consultancy effectively

What We're Looking For

• Fluency in both Verbal and Written Communication in English and French
• Troubleshoot server and system issues
• Strong knowledge of Windows server environments, including services, configuration and connectivity
• Support installations, upgrades and integrations
• Experience with Crystal Reports
• SQL Server knowledge, including writing SELECT and UPDATE scripts
• Ability to configure and troubleshoot Windows IIS
• Experience in the print industry is a plus, but not essential

Personal Attributes

• Positive attitude and a consistently professional demeanour
• Able to clearly define objectives and lead internal and external teams to achieve them
• Strong organisational skills, goal-oriented, and able to multitask in a fast-paced environment
• Strong interpersonal and time-management skills
• Able to work independently and cohesively within a remote team
• Flexible approach to scheduling, managing multiple competing priorities
• Self-directed and self-motivated
• Genuine interest in working directly with clients, with the ability to build and maintain relationships
• Strong problem-solving skills, with ownership of issues through to resolution
• Good commercial awareness, able to identify and act on billing opportunities
• Excellent verbal and written communication skills

Why Join CAI

At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

Our four pillars define how we deliver for customers — and how we work:

• Built to Fit - Fits how your business runs so performance comes standard
• Built to Expedite - Speeds time to performance without heavy lifts or delays.
• Built to Deliver - AI turns action and insights into measurable performance.
• Built to Scale - Sustains and scales performance without disruption.

CAI Software is an “EEO/Veterans/Disabled employer.”

Benefits & Remuneration

• Competitive salary and comprehensive benefits package
• Hybrid work environment
• Generous holiday allowance and additional employee perks
• Strong focus on Individual Career Development (IDP)
• Clear progression plan with opportunities for a long-term career within the business
• Future opportunity to build and lead your own team as the business grows
• Exposure to global teams and customers
• Be part of a leading ERP software vendor serving Manufacturers, Food & Beverage producers, processors, distributors, and the Print Industry
• Join a collaborative, values-led team committed to growing the business and enabling customers to thrive

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at talent.acquisition@caisoft.com or send an e-mail with your specific accommodation request.

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).