Change Consultant (ERP Domain)

You will be the primary link between the Program’s Change Management team and the local teams (Agencies and Finance CSPs) across France. Your mission is to secure "last-mile" adoption by being a visible, supportive, and proactive presence on-site.

Location: Regional assignments with frequent travel to local agencies and Finance CSPs.

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🎯 Key Responsibilities

1. On-the-Ground Communication & Engagement

• Local Relay: Adapt and deliver central communication messages to make them relevant for local agency staff and finance teams.

• Awareness: Organize and facilitate local "Town Halls," coffee corners, or "Lunch & Learn" sessions to build project buy-in.

• Feedback Loop: Act as the "eyes and ears" of the program, reporting local resistance or concerns back to the central team.

2. Training Logistics & Delivery

• Logistics Coordination: Ensure that local training rooms, equipment, and user access are ready before sessions begin.

• Training Facilitation: Lead or co-facilitate end-user training sessions, ensuring participants master the new Oracle Cloud processes.

• Attendance Tracking: Monitor training completion rates within your assigned perimeter.

3. On-Site User Support (Hyper-care)

• Proximity Support: Provide "at-the-desk" assistance to users during the critical weeks following the Go-Live.

• Troubleshooting: Help users navigate the new system, using Oracle Guided Learning (OGL) and training materials to reinforce autonomy.

• Champion Network: Identify and coach local "Super Users" to ensure long-term sustainability after your mission ends.

4. Field Reporting & Monitoring

• Adoption KPIs: Track local adoption metrics (e.g., login rates, error frequencies) and report progress weekly.

• Logistics Reporting: Provide daily updates during intense deployment phases to the Change Management lead.

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🛠 Candidate Profile

• Experience: 2–5 years in training, field coordination, or operational change management, ideally in a decentralized environment (industrial, retail, or multi-site services).

• Skills:

o Communication: Excellent public speaking and pedagogical skills.

o Mobility: Strong appetite for field work; national travel is a core requirement of the role.

o Tools: Proficiency in PowerPoint/Teams and an ability to quickly learn the Oracle Cloud interface.

• Soft Skills:

o Empathy: Ability to handle user frustration and transform it into constructive learning.

o Resilience: High energy and ability to work autonomously across different sites.

o Solution-Oriented: Proactive in solving local logistical or motivational hurdles.

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🌍 Geographic Organization

The 4 specialists will be divided by zones to cover the entire network, ensuring a consistent presence in:

1. Regional Agencies (Operational/Field focus)

2. Finance CSPs (Administrative/Process focus)

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💡 Strategic Impact

You are the face of the Oracle Cloud program for the majority of employees. Your success is measured by the users' confidence on Day 1 and their ability to perform their daily tasks without disruption.