Technical Support Engineer

Are you ready to grow your career with a global technology leader?

Bizzdesign is looking for a skilled Technical Support Engineer (HOPEX) to join our international team and support our growing global customer base.

About Bizzdesign

Bizzdesign is a leading global SaaS company with over 25 years of experience in Enterprise Architecture and Strategic Portfolio Management. Headquartered in Enschede, we help large organizations—including Fortune 500 companies, make smarter business decisions through enterprise architecture insights.

Following our recent acquisitions of Alfabet and MEGA International, we have expanded our product portfolio and market presence. We are now a team of 600+ people across 19 countries and 32 nationalities, growing fast and building impact.

Our Culture

At Bizzdesign, we believe in trust, autonomy, and collaboration. We have a flat, transparent structure with no unnecessary hierarchy or red tape. You’ll work with talented colleagues in an environment that values initiative, problem-solving, and ownership. If you thrive in a high-trust, low-ego culture where your voice matters, you’ll feel at home here.

The Role – What You’ll Do

As a Technical Support Engineer, you will help customers get the most value from our HOPEX software solutions. You’ll diagnose and resolve technical issues, guide users, and act as a trusted problem solver.

Your main responsibilities will include:

• Providing technical support to clients across the full HOPEX solutions portfolio
• Investigating and resolving customer issues via remote desktop and Salesforce CRM
• Escalating complex product bugs or enhancements to R&D teams
• Conducting root cause analysis to prevent recurring issues
• Using and enriching our internal Knowledge Base (KB) to accelerate resolution time
• Maintaining detailed and accurate case records in Salesforce

About You – What You Bring

• 5+ years of hands-on experience with HOPEX
• Degree in Computer Science, Information Technology, or related field
• Experience as a Technical Support Engineer or similar role
• Professional proficiency in French, English, and German
• Solid understanding of IT systems and enterprise software environments
• Knowledge of SQL Server and SQL querying
• Experience with Java is a strong plus
• Familiarity with Windows Server and IIS
• Microsoft certification is a bonus

Please submit your CV in English, as only this format will be reviewed.

Are you ready to start building your future with us?